Privacy Policy

2.1 Partner Information

When you register as a Partner, we collect:

• Business name and contact information
• Business address and service areas
• Phone number and email address
• Payment and billing information
• Professional licenses and insurance details
• Service categories and pricing preferences

2.2 Customer Information

When qualifying customers, we collect:

• Name and contact information
• Service address and location
• Service requirements and preferences
• Budget and timeline information
• Phone consent records (TCPA/PECR compliance)
• Call recordings (where permitted by law)

2.3 Technical Information

We automatically collect:

• IP addresses and device information
• Browser type and version
• Usage data and analytics
• Cookies and tracking technologies
• Geographic location data

3.1 Service Delivery

• Qualifying and scheduling appointments
• Matching customers with appropriate Partners
• Facilitating communication between Partners and customers
• Processing payments and managing accounts
• Providing customer support

3.2 Business Operations

• Analyzing service performance and quality
• Improving our qualification and matching algorithms
• Conducting market research and business analytics
• Preventing fraud and ensuring security
• Complying with legal obligations

3.3 Marketing Communications

• Sending service updates and announcements
• Promotional offers and new service notifications
• Partner performance reports and insights

You may opt out of marketing communications at any time.

4.1 With Partners

When a Partner accepts an appointment, we share relevant customer information including:

• Customer name and contact details
• Service address and requirements
• Appointment time and date
• Budget and scope information

4.2 Service Providers

We may share information with third-party service providers who assist us with:

• Payment processing and billing
• Cloud hosting and data storage
• Call tracking and analytics
• Customer support tools
• Marketing and communications platforms

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7.1 Access and Correction

You have the right to access and update your personal information at any time through your account or by contacting us.

7.2 Data Portability

You may request a copy of your personal information in a machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements.

7.4 Marketing Opt-Out

You may opt out of marketing communications by clicking "unsubscribe" in our emails or contacting us directly.

7.5 GDPR Rights (EU/UK Residents)

If you are located in the EU or UK, you have additional rights under GDPR:

• Right to object to processing
• Right to restrict processing
• Right to lodge a complaint with a supervisory authority

7.6 CCPA Rights (California Residents)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Opt out of the sale of personal information
• Request deletion of personal information
• Non-discrimination for exercising privacy rights